At AKP Instruments and Consultants, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our services, purchase our products, or visit our website.

1. Information We Collect

We collect the following types of information:

• Personal Information: Such as your name, email address, phone number, and address when you contact us, request assistance, or make a purchase.
• Transaction Information: Details related to your purchases, including products purchased, payment details, and billing addresses.
• Technical Information: Data collected through cookies and other tracking technologies, such as your IP address, browser type, and browsing behavior on our website.
• Training and Support Information: Details provided when you participate in training programs or seek technical support.

2. How We Use Your Information

We use the collected information to:

• Provide products and services, including ADCP systems, water quality sensors, flow meters, and related calibration and installation services.
• Deliver training programs and customer support.
• Process transactions and manage returns, including adhering to our 15-day return policy for unused and unopened products.
• Respond to inquiries, requests, and feedback.
• Improve our website, products, and services through analytics and user feedback.
• Comply with legal obligations and ensure secure transactions.

3. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information with:

• Service providers who assist with order fulfillment, payment processing, or technical support.
• Legal authorities, if required by law or to protect our rights and safety.

4. Protecting Your Information

We implement industry-standard measures to protect your information from unauthorized access, loss, or misuse. This includes secure servers, encryption technologies, and regular security audits.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, gather usage statistics, and provide personalized content. You can manage or disable cookies through your browser settings, but doing so may affect website functionality.

6. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections to your personal information.
• Request the deletion of your data, subject to legal and contractual obligations.
• Opt out of marketing communications by clicking the “unsubscribe” link in our emails or contacting us directly.

7. Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices or content and encourage you to review their policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated “Effective Date.”

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Phone: +91 98054 79439
• Email: info@akpinstruments.com
• Website: www.akpinstruments.in

We are dedicated to ensuring your privacy and look forward to supporting your hydrological and environmental goals with the highest level of service and technology.