At AKP Instruments and Consultants, customer satisfaction is our priority. This Refund and Returns Policy outlines the terms and conditions for returning products and requesting refunds. Please review the following carefully:

1. Eligibility for Returns and Refunds

• Products must be unused, unopened, and in their original condition.
• Returns and refund requests must be initiated within 15 days of the purchase date.
• A valid proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable and Non-Refundable Items

The following items are not eligible for returns or refunds:

• Opened or used products.
• Customized or special-order items.
• Products showing signs of wear, damage, or tampering.

3. Return Process

• Step 1: Contact us at info@akpinstruments.com or +91 98054 79439 to request a return authorization.
• Step 2: Ensure the product is securely packaged to avoid damage during transit.
• Step 3: Ship the product to the return address provided by our team.

4. Refund Process

• Refunds are issued to the original payment method upon approval of the return.
• After receiving and inspecting the returned item, you will be notified about the refund status.
• Approved refunds will be processed within 7-10 business days.

5. Damaged or Defective Products

• If a product arrives damaged or defective, contact us within 48 hours of delivery.
• We will arrange for a replacement or a full refund, including shipping costs.

6. Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part.
• Original shipping charges are non-refundable.

7. Partial Refunds

Partial refunds may be granted at our discretion for:

• Items returned after the 15-day window.
• Items not in their original condition, which may be subject to restocking fees.

For further assistance or questions about our Refund and Returns Policy, please contact us:

• Phone: +91 98054 79439
• Email: info@akpinstruments.com
• Website: www.akpinstruments.in

We are committed to providing a hassle-free process and ensuring that you are satisfied with our products and services.